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Operations Manager with 10+ years of process optimization expertise
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Competencies
Led daily business operations, optimized workflows, and ensured quality standards in logistics and supply chain.
Managed transportation, warehousing, inventory, and distribution processes including multimodal services.
Analyzed and standardized processes to improve efficiency and reduce operational costs.
Provided client and agent updates, coordinated inland moves, and managed customer documentation and queries.
Utilized Netsuite, MS Office, CRM, and Monday.com for operational, data management, and workflow activities.
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Summary
A dedicated Operations Manager with extensive experience in streamlining logistics, managing supply chain operations, and coordinating multimodal services. Skilled in process improvement, customer service, and technical platforms to enhance operational efficiency.
Key Achievements
- Streamlined operational processes to enhance efficiency and reduce costs across multiple logistics functions.
- Managed end-to-end transportation, warehousing, and distribution operations, ensuring timely and cost-effective deliveries.
- Coordinated complex import/export and multimodal services, improving accuracy and customer satisfaction.
Experience
Operations Manager
Analyze, optimize, and standardize operational processes to improve efficiency, reduce costs, and ensure product and service quality., Coordinate and oversee daily business operations to ensure smooth workflows and timely execution of activities., Manage transportation, warehousing, inventory control, and distribution to ensure on-time deliveries at the lowest possible cost., Receive, process, and track all purchase and sales orders managed through the Netsuite platform., Import/export operations coordination., Control and check documentation of multimodal services, Door to Door, Port to Port and any other type of service., Control and check charges for each customer - Control and check payments for drivers and brokers., Carriers (trucking/SSL) contact for tracking and follow up., Coordinating inland moves including PU/DEL/CUT OFF’s with all the required parties., Providing customer service updates to clients/agents.