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Diana

Administrative Assistant with 5+ years in Nonprofit and Telecom sectors

Contact

Ambato, Tungurahua Province, Ecuador
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Competencies

CommunicationAdvanced

Applied public speaking, customer relations, and teamwork skills to enhance organizational effectiveness.

OrganizationIntermediate

Implemented digital tools for inventory control and managed workflow across roles.

Problem-solvingIntermediate

Addressed operational challenges through process modifications and proactive strategies.

LeadershipBeginner

Led teams of new missionaries, fostering teamwork and proactive customer service.

Data ManagementIntermediate

Handled calculations in Excel and monitored biometric attendance data efficiently.

Education

Commercial Engineer
Universidad Estatal de Bolívar
Completed Jan. 2021
LDS Business
Completed March. 2018
Professional English Certification
ACTFL, AMERICAN COUNCIL OF FOREIGN LANGUAGE
Completed Jun. 2015

Languages

EnglishProfessional

Summary

Dedicated Administrative Assistant with extensive experience supporting operational efficiency, team leadership, and process improvement across nonprofit and telecommunications sectors.

Key Achievements

  • Increased product demand through socio-economic analysis and commercial strategies at Cooperativa 15 de Junio
  • Modified an old goal tracking program leading to a 20% increase in missionary production
  • Monitored attendance and managed payroll calculations using biometric data and Excel at EMAPA

Experience

Administrative Assistant

Cooperativa 15 de Junio
March. 2023 - Oct. 2023

Increased product demand through effective socio-economic analysis and commercial strategies,maximized customer service by 40%., Implemented digital tools for more efficient inventory control.

Administrative Assistant to the Head of Human Resources

EMAPA
July 2021 - Oct. 2021

Performed calculations in Excel for payroll, utilities, and medical leave management., Monitored attendance using biometric data and provided orientation to new employees.

Missionary Trainer

The church of Jesus Christ of latter-day saints
Dec. 2013 - July 2015

Trained new missionaries in customer service and proactivity,leading teams with leadership skills., Modified an old program of goal tracking, resulting in a 20% increase in production.

Promoter

Claro Telecommunications
Jan. 2013 - Dec.2013

Managed activities with precision, collaborating to achieve goals and providing excellent customer service.

Skills

CommunicationOrganizationProblem-solvingLeadershipData Management
Published on CazVid - Jul 3, 2025
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