Experienced in healthcare billing, customer service, and coordination roles across healthcare, aviation, banking, and retail sectors.
Extensive experience in Medicaid billing and use of insurance web portals for claim processing.
Provided high-quality customer support across multiple roles including healthcare, roadside assistance, and airport services.
Effective email and team chat communication used to coordinate tasks and interact with clients and staff.
Arranged travel, accommodation, and airport services, ensuring smooth operations and customer satisfaction.
iSmile Orthodontics
In charge of two office locations for MCO (medicaid) billing., Communicate with staff and managers via email and team chat., Knowledge of insurance guidelines, Medicaid and other requirements experience using insurance web portals., Preparing, reviewing and transmitting claims using billing...
Road America
Responsible for assisting customers that were in need of roadside assistance services., Answered calls on a daily basis, and determined the proper course of action in order to help the needs of each customer., Trained to handle RoadAmerica’s global positioning system, and also their CRM., Became...
Landmark Aviation
Arranged accommodation services for pilots such as airplane maintenance, plane parking details, and refueling., Coordinated passengers’ hotels, car/limo rentals, catering needs, and made sure they had a pleasant overall experience at the airport., Proficiently used the company’s CRM to look up and...
CitiBank
A.S
Certification
High School Diploma
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Operated cash registers and processed transactions efficiently in retail and banking environments.
Responsible for product knowledge regarding all available banking products, and other services within CitiBank., Actively offered customers options to open a bank account that would best fit their needs., Received valuable training from multiple experienced agents at the company, consisting of...
Recreation & Parks Department
Assisted the town’s residents in the process of signing up for the programs offered by the recreation department., Made phone calls on a daily basis to communicate with residents regarding updates, cancellations, site changes, etc., Followed procedures to verify the address of residents, and...
CVS
Thoroughly organized products in their respective aisles, and brought out newly arrived items out into the store, to stock up empty shelves., Successfully rang up items and took care of customers, making them feel at ease, using social skills, and showing them genuine care., Conducted Inventory...
