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Customer Service and Education Professional with diverse teaching experience
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Competencies
Handled customer inquiries, managed cases, and escalated issues effectively at Teleperformance.
Delivered English instruction across various age groups and designed holiday-related activities.
Planned and coordinated cultural and holiday events to promote student engagement.
Led departmental activities and coordinated storytelling and classroom activities.
Education
Languages
Summary
Experienced multilingual educator and customer service specialist with a strong background in teaching, event planning, and client support.
Key Achievements
- Managed customer calls and case escalations at Teleperformance, ensuring service continuity.
- Led holiday activity planning and storytelling events as Head of Department at Colegio Agustiniano Campestre.
- Taught English to students from 7th grade to preschool, enhancing language skills and engagement.
Experience
Costumer expert I_EN B2
Answer costumer calls, open cases and manage them, escalating to different departments if necessary.
English Teacher
English classes for 7th and 8th graders.
English Teacher- Head of Department
English classes preschool, 1st and levels from 6th grade to 11, Storytelling for events like Saint Patrick’s day, thanksgiving, easter., Holidays activity planning: Christmas Show, Saint Patrick’s Day, Thanksgiving, Easter, Saint Valentines, etc.
English Teacher
NGO that trains students from vulnerable and marginal areas of Colombia to strengthen the academic skills evaluated in Saber 11th Test