Diana - Customer Service and Education Professional with diverse teaching experience

Palmira, Valle del Cauca Department, Colombiaen

Managed customer calls and case escalations at Teleperformance, ensuring service continuity.

Led holiday activity planning and storytelling events as Head of Department at Colegio Agustiniano Campestre.

Published on CazVid

Summary

Experienced multilingual educator and customer service specialist with a strong background in teaching, event planning, and client support.

Key Achievements

Taught English to students from 7th grade to preschool, enhancing language skills and engagement.

Skills

Customer ServiceIntermediate

Handled customer inquiries, managed cases, and escalated issues effectively at Teleperformance.

English Language TeachingAdvanced

Delivered English instruction across various age groups and designed holiday-related activities.

Event and Activity PlanningIntermediate

Planned and coordinated cultural and holiday events to promote student engagement.

Team LeadershipBeginner

Led departmental activities and coordinated storytelling and classroom activities.

Languages

English(Full Professional Proficiency)

Experience

Costumer expert I_EN B2

Teleperformance

10/2024 - 04/2025

Answer costumer calls, open cases and manage them, escalating to different departments if necessary.

English Teacher

Centro de Formación Integral Providencia

09/2022 - 07/2024

English classes for 7th and 8th graders.

English Teacher- Head of Department

Colegio Agustiniano Campestre

02/2019 - 09/2022

English classes preschool, 1st and levels from 6th grade to 11, Storytelling for events like Saint Patrick’s day, thanksgiving, easter., Holidays activity planning: Christmas Show, Saint Patrick’s Day, Thanksgiving, Easter, Saint Valentines, etc.