Diana - Customer Service Specialist with 5+ years in client support and collections

Provided support via calls, emails, and online inquiries across various industries, ensuring customer satisfaction.

Demonstrated excellent verbal and written communication to engage clients and handle sensitive conversations effectively.

Resolved customer complaints and issues involving booking, billing, and service inquiries with a focus on resolution.

Negotiated payment arrangements and managed debt collections with empathy and adherence to laws.

As a collections agent we must contact the customers with outstanding balance due, we must show empathy and engage in effective negotiation to secure payment arrangements or settlements., Work with debtors to establish repayment plans based on their financial situation, offering solutions such as...

Handling incoming calls from patients and solve all the inquiries that they might have at the time to perform the screening test, sometimes they were not even aware about the medical prescription submitted either by their primary health care provider or the medical insurance.

Greeting calls to patients with prescriptions about to expire, complete the missing information on system, reconfirmed the medical insurance and shipping address and asked proving questions to make sure that the kit was received otherwise request a reshipment at no additional cost., Coordinate pick...