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Customer Service & Sales Specialist with 5+ years in B2B & B2C domains
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Competencies
Handled technical support, client inquiries, and retention strategies across multiple roles ensuring customer satisfaction.
Engaged in cold calling, upselling, and lead conversion activities to support sales targets and client acquisition.
Provided bilingual support, maintained accurate documentation, and facilitated communication between clients and services.
Scheduled and coordinated client appointments and inspections across automotive, real estate, and solar sectors.
Education
Languages
Summary
Experienced in providing remote technical support, client relations, and appointment management across diverse sectors including automotive, real estate, and support organizations. Skilled in bilingual communication, upselling, and lead generation with a focus on customer satisfaction.
Key Achievements
- Consistently achieved high conversion rates through effective communication and relationship management at Real Estate Cold Calling role.
- Supported sales growth by upselling and offering personalized solutions at Teleperformance, increasing customer retention.
- Efficiently scheduled and managed client appointments in various industries, improving operational workflows.
Experience
Customer Service & Retention Agent
Provided remote technical support for phone, internet, and TV services., Scheduled technicians for unresolved issues, ensuring customer satisfaction., Retained customers by offering service upgrades and personalized solutions., Contributed to sales growth through effective upselling and conversion...
Bilingual Secretary / Client Support Agent
Assisted clients in completing domestic violence intake forms, collecting sensitive information confidentially., Connected clients with attorneys and support services based on individual needs., Ensured accurate documentation and professional handling of all client communications.
Bilingual Cold Calling Agent
Contacted homeowners to assess interest in selling properties and presented offers., Coordinated with realtors to identify available properties and follow up on potential leads., Achieved high conversion rates through effective communication and relationship management.
Appointment Setter / Cold Calling Agent
Conducted outbound calls to schedule inspections, consistently exceeding weekly and monthly targets., Maintained detailed client records and confirmed appointments efficiently., Supported sales team by generating qualified leads for service installations.
Appointment Coordinator
Scheduled and managed client appointments for dealership visits, ensuring timely follow-ups., Responded promptly to customer inquiries via phone, email, and messaging platforms., Assisted clients with financing questions and vehicle-specific information, enhancing the buying experience.