Experienced in customer relations, technical support, and team supervision across telecommunications, banking, and tech support sectors.
Handled diverse customer inquiries and support channels, including calls, chat, and backoffice.
Provided technical assistance and troubleshooting for clients in tech support roles at Fitbit and Vudu.
Executed roles involving voice calls, live chat, and medical interpretation, requiring clear and effective communication.
Managed store operations and supported team coordination at TIGO GUATEMALA.
TIGO GUATEMALA
CSR REPRESENTATIVE 24/7 i.a
CSR REPRESENTATIVE – TELUS INTERNATIONAL
CSR REPRESENTATIVE – 24/7 INTOUCH ICS
TELEPERFORMANCE
CONDUENT
BACHILLER EN CIENCIAS Y LETRAS CON DIPLOMADO EN COMPUTACIÓN
MEDICINA GENERAL
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