Experienced in customer service, technical support, and digital marketing across banking, tech, and hospitality sectors. Bilingual in English and Spanish with skills in content creation, social media analysis, and legal writing. Proven ability to adapt to diverse roles and deliver excellent service.
Handled customer support, onboarding, and banking services, ensuring positive client experiences across financial and service industries.
Created digital content, managed social media analysis, and devised marketing strategies to enhance brand engagement and promotion.
Provided technical assistance for security systems and social media bots, resolving issues and optimizing automation workflows.
Applied legal writing skills in supporting documentation and compliance within professional settings.
ScotiaGBS (Davibank / The Bank of Nova Scotia)
Onboarding support backup, digital banking, savings and checking account support, auto loan services.
Teleperformance
Tech support at TP- Security Systems., Social media analyst Automation for Social Networks (Bots), Digital Marketing 2.0, Strategic marketing based on Content Creation.
ABC Hosting Ltd.
Digital Content Creation., Strategic Marketing 2.5, Digital Marketing 2.0, Branding of new products.
La Casa Del Bordado C.A.
Customer Service., Translator, English to Spanish.
Bachelor’s degree
Bachelor’s degree
Diploma
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Arranged administrative tasks, supporting executives and managing customer relations in diverse environments.
