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Sales and Customer Service Professional with 3+ years in Hospitality and BPO
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Competencies
Performed product promotion and upselling to boost sales and improve customer experience.
Advised and assisted clients in various settings, focusing on effective communication and satisfaction.
Managed cash register, processed billing, and ensured accuracy in financial transactions.
Utilized assertive communication and emotional intelligence to resolve conflicts and foster positive interactions.
Negotiated payment agreements with customers, balancing firmness and professionalism.
Education
Languages
Summary
Dedicated sales and customer service specialist with experience in hospitality and BPO sectors. Skilled in upselling, personalized client advising, and conflict resolution, aiming to drive customer satisfaction and revenue growth.
Key Achievements
- Increased monthly sales through targeted upselling strategies at Restaurante Bar.
- Provided personalized customer service, enhancing client satisfaction and loyalty.
- Handled cash, orders, and billing efficiently, ensuring smooth restaurant operations.
Experience
Asesora de ventas
Promoción de productos del menú a clientes nacionales y extranjeros., Aumento de ventas mensuales a través de estrategias de upselling., Manejo de caja, pedidos y facturación., Atención al cliente con enfoque en la experiencia gastronómica.
Agente de servicio al cliente
Asesoría personalizada a clientes., Negociación Persuasiva capacidad para llegar a acuerdos de pago beneficiosos tanto para la empresa como para el deudor., Comunicación Asertiva transmitir firmeza sin caer en la agresividad, manteniendo un tono profesional y respetuoso., Inteligencia Emocional y...