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Dewin
Customer Service Specialist with 40 years in BPO industry
Video resume
Customer service
Experience
Contact
Bogotá, Bogotá D.C., Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided customer support in banking, resolving issues related to credit cards and fraud for diverse customers.
Communication SkillsExpert
Effectively communicated with customers, team members, and stakeholders to address concerns and provide solutions.
Problem SolvingAdvanced
Handled complex customer issues such as fraud claims and account replacements efficiently.
Industry KnowledgeAdvanced
Possesses deep understanding of banking operations and protocols related to credit card services.
Multi-taskingIntermediate
Managed multiple customer requests simultaneously in a fast-paced environment.
Summary
Experienced BPO specialist with a focus on banking services, including credit card support and fraud resolution, with 40 years of industry exposure.
Key Achievements
- Gained extensive experience in the BPO sector over a 40-year career.
- Recently handled credit card issues including refunds, fraud reports, and replacements at Capital One.
- Contributed to resolving customer inquiries efficiently during 8 months at Capital One.
Skills
Customer ServiceCommunication SkillsProblem SolvingIndustry KnowledgeMulti-tasking
Published on CazVid - Jul 3, 2025