Desmond - Data Analyst with 5 years of experience in market research

Applied statistical methods to analyze large datasets, supporting business decisions.

Created dashboards and visual reports to communicate insights to stakeholders.

Designed and executed market research studies to gather consumer insights.

Utilized SQL for querying databases to extract relevant data for analysis.

Annotate, test, fact check, and compare AI responses to refine and improve AI models., Manage multiple projects with separate goals, adapting to each project’s evolving standards under time constraints.

Worked on high voltage analog tube amplifier circuitry, closely following safety protocols., Developed inventory and pricing spreadsheets in Excel, improving tracking efficiency and streamlining pricing.

Provided end-user, client, and cross-team support through ServiceNow, phone, email, and chat., Documented computer movements in ServiceNow by updating location, state, and lifecycle status, ensuring database accuracy and compliance in a large enterprise environment., Fulfilled 20-100+ ServiceNow tickets daily, coordinating hardware deployments (computers and peripherals)., Conducted monthly audit and error correction efforts reconciling ServiceNow database and physical inventory, always exceeding contractual accuracy standards (98%+) despite recurrent automated system and user errors., One of only two authorized SAP users at DXC, shipping 8-20+ refresh/new hire computers daily., Created and implemented an organizational system that eliminated a major bottleneck, reducing weekly counting time from 15 hours to 5 hours (66%).