This is my profileContact via CazVidDennis
Customer Engagement Specialist at Startek
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Competencies
Expert in delivering exceptional customer support and resolving issues efficiently.
Proficient in managing customer data and interactions using CRM and CSG platforms.
Ensures adherence to organizational policies and procedures to maintain quality standards.
Skilled in managing records, inventory, and data entry to support operational efficiency.
Education
Languages
Summary
Versatile professional with expertise in customer engagement, process compliance, and administrative tasks. Proven ability to improve service quality and operational efficiency in fast-paced environments.
Key Achievements
- Provided comprehensive customer support across multiple telecommunications products, enhancing customer satisfaction.
- Facilitated real-time assistance to retail agents, streamlining sales processes and device activations.
- Maintained accurate and confidential medical records at DIME Hospital, supporting efficient clinical operations.
- Managed inventory of dermatological products, ensuring stock accuracy and availability.
Experience
Customer Engagement Specialist
Delivered end-to-end customer service across internet, TV, mobile, and landline products., Provided real-time assistance to retail agents for sales processes, device activations, inventory, and technical issue resolution., Handled Tier 1 and Tier 2 support cases, including billing, payments, service troubleshooting, device and network issues., Managed escalated cases, coordinated with internal departments, and ensured timely resolution and follow-up., Ensured compliance with operational standards and validated processes across multiple service channels.
Administrative Assistant
Entered and maintained biopsy records in a clinical database, ensuring accuracy and confidentiality of medical information., Managed inventory of dermatological products, including creams and skin treatment supplies., Coordinated patient appointments and provided front-desk support in the outpatient area., Prepared biopsy reports and assisted in the organization of clinical documentation for the specialist., Received and delivered medication and supplies to medical staff and patients in accordance with protocols.