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Denise
Customer Service & Support Specialist with 7+ years of diverse industry experience
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Competencies
Delivered comprehensive customer support across healthcare, telecommunications, and financial services.
Identified opportunities to offer additional services, promoting plans and complementary treatments.
Troubleshot configurations, service interruptions, and connectivity issues for cable, internet, and phone services.
Managed delinquent accounts, negotiated payment plans, and maintained regulatory compliance.
Facilitated effectively between clients and internal teams, ensuring timely resolutions and service delivery.
Education
Summary
Experienced in providing customer support, technical troubleshooting, and account management across healthcare, telecommunications, real estate, and financial sectors. Skilled in upselling, client coordination, and process adherence, with a strong interest in expanding into dispatch operations.
Key Achievements
- Provided customer support for dental, telecommunications, real estate, and financial services, demonstrating role diversification.
- Applied upselling strategies in healthcare and telecommunications to promote additional services and enhance customer experience.
- Coordinated support and service delivery for corporate clients, ensuring adherence to processes and SLAs.
Experience
CS and Upsells Representative for Western Dental&Orthodontics
Provided customer support to dental and orthodontic patients, assisting with inquiries regarding appointments, treatments, billing, and coverage., Identified opportunities to offer additional services related to dental health, promoting plans and complementary treatments to enhance the customer...
Technical Support and Upsells Representative for COMCAST
Delivered technical support to customers using cable, internet, and phone services, troubleshooting configurations, service interruptions, and connectivity issues., Applied upselling strategies to recommend upgrades and enhanced service plans, contributing to customer satisfaction and business...
Cold Caller for RE Representative
Conducted cold calling campaigns to generate qualified leads for the real estate industry., Engaged potential buyers and sellers, gathering relevant information, assessing lead quality, and scheduling appointments for real estate agents to support their client acquisition efforts.
Service Manager for Tech Mahindra
Coordinated support and service delivery for corporate clients, ensuring adherence to established processes and service level agreements., Handled inquiries, tracked incidents, and followed up on cases to ensure timely solutions, acting as a communication bridge between clients and internal support...
Collections Representative for First Investors Financial Services
Managed delinquent financial accounts by handling inbound and outbound calls to customers., Negotiated payment plans, offered resolution options, and provided basic financial guidance while maintaining compliance with regulatory guidelines and ensuring a professional customer experience.