Dena - Operations Supervisor with 10+ years in Airline and Customer Service Industries

Expertise in supervising teams, coordinating tasks, and ensuring operational efficiency within airline and service environments.

Proven ability to address customer inquiries, assist passengers with special needs, and improve overall client satisfaction.

Skilled in verifying flight safety procedures and accurately reporting incidents to maintain compliance and safety standards.

Experienced in managing correspondence, organizing meetings, and handling documentation for corporate and operational purposes.

Fluent in English with basic proficiency in French, facilitating communication in diverse and international environments.

Supervision and coordination of personnel tasks. General customer assistance. Assistance for passengers with special needs. Flight safety verification. Incident reporting. Management of special permits

Supervision and coordination of personnel tasks. General customer assistance. Assistance for passengers with special needs. Flight safety verification. Incident reporting. Management of special permits

Addressing customer inquiries. Passenger check-in. Check-in for unaccompanied minors. Pet check-in procedures. Flight dispatch. Documentation handling

Receiving and sending physical correspondence. Organizing boardroom meetings. Handling of the telephone switchboard. Managing electronic correspondence. Confirming attendance for events. Assisting in event organization. Managing inventory of expendable materials

Coordinating ground operations for client arrivals and departures at hotels and airports. Creating drivers' routes. Handling luggage pick-up and delivery. Service billing. Managing phone operations and fleet coordination. Handling service request emails