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Customer Service & Support Specialist with 5+ years in travel and technical sectors
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Competencies
Applied problem solving, multitasking, and communication skills in high-pressure customer interactions.
Provided technical and service support in call-center environments, resolving customer issues efficiently.
Supported vessel operations by following safety protocols and coordinating daily tasks.
Diagnosed mechanical issues and met service deadlines as an automotive mechanic.
Worked independently and in teams across various roles, demonstrating flexibility and communication skills.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, technical support, and vessel operations. Skilled in communication, problem solving, and multitasking in fast-paced environments.
Key Achievements
- Managed high volume inbound calls and reservations at Allied Global, ensuring system accuracy and customer satisfaction
- Provided technical support and client assistance at CenturyLink, handling multiple systems simultaneously
- Supported vessel operations by coordinating tasks under pressure with a focus on safety protocols
Experience
Customer Service Representative – Travel Services
Managed high volumes of inbound calls, Handled reservations, Updated systems accurately, Resolved customer concerns, Worked flexible schedules
Customer Support Representative
Provided technical and service support, Handled multiple systems simultaneously, Escalated issues properly, Maintained professionalism
Oiler / Vessel Support Crew
Supported daily vessel operations following safety protocols, Coordinated tasks under pressure
Automotive Mechanic
Diagnosed mechanical issues, Met service deadlines, Worked independently and in teams
Waiter & Bartender
Delivered high-quality customer service in fast-paced environments