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Customer Service & Technical Support Specialist with 5+ years in Customer Care
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Competencies
Proven ability to deliver exceptional service, resolve issues efficiently, and build client trust.
Skilled in diagnosing and resolving hardware, software, and account-related issues promptly.
Excellent verbal and written communication, ensuring clarity and customer satisfaction.
Effective at negotiating payment plans and overcoming objections to secure positive outcomes.
Capable of managing multiple tasks efficiently under pressure to meet organizational goals.
Languages
Summary
Dedicated customer support specialist with extensive experience in technical troubleshooting, client communication, and process improvement. Adept at resolving complex issues and enhancing customer satisfaction.
Key Achievements
- Effectively negotiated payment arrangements, securing delinquent account settlements at Bill Gosling Outsourcing.
- Provided technical support and onboarding assistance, improving team efficiency at Teleperformance Costa Rica.
- Ensured high-quality customer service delivery, consistently meeting response time and accuracy metrics across multiple roles.
- Developed internal documentation and training materials, enhancing onboarding processes and team knowledge base.
- Handled diverse customer inquiries, demonstrating strong communication and problem-solving skills.
Experience
Collections Agent
Handled inbound and outbound collections calls for delinquent accounts.. Negotiated payment arrangements and settlements effectively.. Applied objection handling techniques to secure payments and retain customers.. Ensured compliance with internal policies and collection regulations.. Documented account activity, agreements, and follow-ups accurately.
Front Desk Agent
Provided in-person support to customers, suppliers, and internal staff.. Managed package reception, documentation, access control, and inquiry resolution.
Customer Service & Support
Handled customer service requests using internal systems while meeting quality, accuracy, and response-time metrics.
Customer Service Associate
Assisted customers with account setup, billing explanations, logistics coordination, and retention through clear communication.
Back-Up QA / Floor Support / Technical Support
Provided technical support, assisted new hires during onboarding, and created internal documentation and training material.
Technical Support & Customer Care Representative
Resolved software, hardware, payment, and account-related issues while documenting cases accurately and efficiently.