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Dee
Nationwide Dispatch Coordinator
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Competencies
Demonstrated experience with SAP.
Demonstrated experience with HighJump.
Demonstrated experience with JDA.
Demonstrated experience with iSeries.
Demonstrated experience with AS400.
Education
Summary
Nationwide Dispatch Coordinator open to new opportunities
Experience
Nationwide Dispatch Coordinator
Coordinate technician dispatch to locations nationwide, serving as central point of contact for all incoming field service requests.. Own the full incident lifecycle from intake through resolution, logging job progress and keeping stakeholders informed throughout.. Manage regional inventory flow, returns, and loss prevention; generate executive reporting on service volume and turnaround times.
Distribution and Fleet Systems Coordinator
Managed daily inventory, account logistics, and equipment tracking across regional distribution centers using JDA, HighJump, iSeries, and Workday.. Directed high-priority dispatch requests and field logistics issues, assessing operational criticality to minimize disruptions.. Coordinated maintenance windows and escalation paths across internal and third-party vendor teams.. Maintained documentation for site configurations, asset allocations, and inventory across multiple distribution centers.
Central Monitoring and Dispatch Lead
Monitored multi-facility alert channels and remotely dispatched field technicians for nationwide client operations.. Administered end-user and commercial client accounts, implementing client-requested operational changes.. Built and distributed custom operational reports for end-users and leadership to ensure SLA compliance.
Warehouse and Fulfillment Operations Lead
Managed daily retail warehouse fulfillment operations, overseeing high-volume inventory dispatches and warranty procedures.. Handled 400+ order and fulfillment communications daily across multiple inbound and outbound channels.