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Dayna
Customer Service Specialist with 5+ years in B2C sectors
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Competencies
Delivered personalized support via chat and phone, utilizing CRM tools to enhance customer satisfaction.
Maintained clear, empathetic writing and verbal communication to ensure effective customer interactions.
Managed multiple chats and calls simultaneously while adhering to SLAs and quality standards.
Operated digital tools for ticket validation, managed attendee assistance, and coordinated with security teams.
Applied active listening and problem-solving techniques to resolve customer and attendee issues effectively.
Education
Languages
Summary
Dedicated customer service agent experienced in chat, phone, and event support. Skilled in CRM systems, conflict resolution, and managing high-volume interactions. Committed to delivering empathetic, solutions-focused support to ensure customer satisfaction.
Key Achievements
- Provided real-time support via live chat at Movate, resolving customer inquiries and documenting interactions efficiently.
- Handled high-volume inbound and outbound calls at Concentrix, consistently meeting KPIs and quality standards.
- Managed access control and attendee assistance during large events at BMA and VMA Groups, ensuring smooth operations.
Experience
Customer Service Chat Agent
Provide real-time customer assistance via English live chat, resolving inquiries related to accounts, services, and general support., Manage multiple concurrent chats while maintaining productivity, quality, and SLA standards., Deliver clear, professional, and empathetic written communication to...
Customer Service Agent
Handled inbound and outbound customer interactions via phone and live chat in fast-paced environments., Resolved customer inquiries efficiently while delivering personalized and solution-focused support., Applied active listening and conflict resolution techniques to improve overall customer...
Event Support Staff
Managed ticket scanning and access control during large-scale events and concerts., Assisted attendees with schedules, seating, and event policies., Addressed issues promptly and coordinated with security teams when required., Operated digital tools for ticket validation and capacity monitoring.