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Dayanara
Customer Service Specialist with 12 years in call centers
Video resume
Costumer service
Costumer service for a limo company, also dispatch drivers and took care of emails too.
Contact
Tijuana, Baja California, Mexico
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided direct support to clients via phone, email, and chat, ensuring customer satisfaction and issue resolution.
Communication SkillsAdvanced
Effectively managed customer interactions across multiple channels including phone, email, and chat.
Reservation ManagementIntermediate
Handled reservations, cancellations, and updates for clients in a customer service capacity.
Quality ControlIntermediate
Monitored and ensured quality standards in customer service interactions.
Education
Computing Career
Ecco Computación
Completed 2001
Languages
Ingles90%
Summary
Experienced call center agent with over 12 years in customer support, specializing in reservations, communication, and quality assurance.
Key Achievements
- Managed customer service operations for over five years, handling reservations, cancellations, and updates via multiple channels.
- Handled diverse responsibilities including emails, chats, phone support, and quality control within call center environment.
- Gained extensive experience in dispatching drivers and coordinating customer communication for a limo company.
Experience
Pluma Nacional
ASCA American Service Company
RSI Company
Verican
Connempaty
GGA Solutions
Trans 24 HR
Skills
Customer ServiceCommunication SkillsReservation ManagementQuality Control
Published on CazVid - Jul 3, 2025