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Dayana
Administrative Assistant with diverse experience in customer service and management
Video resume
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Competencies
Extensive experience managing client relationships, inquiries, and resolutions across sectors including hospitality, telecommunications, and real estate.
Handled content creation, brand positioning, and digital marketing strategies for business ventures like Lila Bloom and Meraki Nails Spa.
Managed property listings, showings, and negotiations during real estate consultancy work.
Oversaw cash flow, sales strategies, and business financials for startups and own business operations.
Handled general administration, human resources, inventory control, and logistical activities in hospitality and business ownership roles.
Education
Languages
Summary
Proactive individual with experience across tourism, telecommunications, real estate, and entrepreneurial management. Skilled in client relations, digital marketing, and operational support.
Key Achievements
- Led digital marketing initiatives and managed inventory for Lila Bloom
- Provided exceptional client relationship management as a Real Estate Consultant
- Achieved a 90% customer satisfaction rate in sales and service at Telefónica Movistar
Experience
Real Estate Consultant
Guide clients through the process of buying, selling and renting residential and commercial properties., Manage property listings, showings and negotiations., Develop client relationships and expand professional networks.
Concierge
Personalized guest assistance, Problem resolution, Supervision and internal communication
Customer Service Representative
Addressing inquiries, Resolving issues and enhancing the shopping experience, Processing returns, Providing product information
Client Relations Representative
Managing account inquiries, Troubleshooting profile issues, Processing payments
Co-Founder & Owner
Lead the business sales strategy and implementation of new lines of products., Lead the digital marketing strategy, including content creation and social media management for brand positioning., Inventory control and management., Financial management of the company, ensuring proper cash flow.
Founder & Owner
General administration., Promotion and sales of the products of the different brands of “El Mercadito”, contributing to their sales increase., Creation of partnerships and search for new business opportunities.
Founder & Owner
Customer service., Purchasing and management of inputs., Inventory control and management., Social media management., Coordination of the business’ human resources.
Sales & Customer Service Advisor
My goal was to provide excellent customer service, ensuring an efficient reception, management and solution of queries and inconveniences, which led me to obtain a satisfactory consultation rate of 90 percent., Telephone service sales, for both B2C and B2B clients., Cash management and control.
Spa Assistant
In charge of organizing and ensuring the good performance of the spa., Human Resource Coordination and Inventory Management.
Receptionist
Ensure an excellent service to visitors and customers of the hotel., Provide support in the hotel's operational processes and logistical activities., Guarantee quality in the different services provided.