Dayana - Veterinary Assistant and Customer Service Specialist with 5+ years in animal care and client support

Bogotá, Bogota D.C., Colombiaen

Provided veterinary assistance involving surgeries, medication, and animal grooming, ensuring animal wellbeing.

Managed customer inquiries and complaints across multiple channels, improving client satisfaction and service efficiency.

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Resumen

Dedicated veterinary assistant and bilingual customer service adviser with extensive experience in animal care, sales, and client relations. Skilled in handling surgical assistance, medication, and customer inquiries to ensure animal wellbeing and client satisfaction. Proven ability to manage...

Logros Clave

Maintained detailed case records in CRM systems, supporting continuous improvement in customer service processes.

Habilidades

Customer ServiceAdvanced

Handled client requests and complaints across various channels, ensuring a positive customer experience.

Veterinary AssistanceIntermediate

Assisted in animal surgeries, medication administration, and basic animal grooming at veterinary clinics.

Sales and Product KnowledgeIntermediate

Sold veterinary products and medications, providing relevant recommendations to clients.

CRM and Data ManagementIntermediate

Recorded and tracked customer interactions and cases using CRM systems to ensure accurate record maintenance.

Communication SkillsAdvanced

Conducted bilingual communication, resolving client queries empathetically in a fast-paced environment.

Idiomas

Inglés(B2 Advanced)

Experiencia

Auxiliar veterinaria

AQUAVETT

Marzo 2021 - Mayo 2021

Atención al cliente, venta de productos veterinarios, venta de medicamento, asistencia en cirugías, baño y cuidado canino básico

Asesor bilingüe de servicio al cliente

CONCENTRIX

Diciembre 2024 - Octubre 2025

Atención y gestión de solicitudes de clientes a través de distintos canales (telefónico, chat y correo), Resolución de inquietudes y reclamos de manera empática y efectiva, garantizando una excelente experiencia del cliente, Cumplimiento de indicadores de desempeño (KPI’s) como calidad, tiempo...