David - Team Lead with 4+ years of leadership and coaching in customer service

Led and managed teams in customer service and collections environments.

Designed and conducted coaching sessions focused on skill development and performance improvement.

Applied active listening, conflict resolution, and adaptability to foster effective communication.

Responsible for maintaining high standards and meeting KPI targets in team performance.

Worked as a collections agent, Promoted to trainer responsible for groups of 15 people, Responsible for learning and close approach to improve learning process, Managed a team of 18 people as Team Lead, Maintained high standards regarding KPI’s, Conducted coaching sessions, team meetings, and...

Worked as a collections representative with Santander car loan department, Promoted to Team Lead responsible for a team of 16 people, Developed personalized coaching sessions with a human approach, Conducted pertinent follow-ups and maintained paperwork up to date

Contributed to the company’s growth, Maintained a calm and respectful laboral environment