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David
Healthcare Advocate with 2+ years of customer support and tech expertise
Video resume
Healthcare Advocate with 2+ years of customer support and tech expertise
Describe an experience where you collaborated with a team to improve a process or service. What was your role and what impact did it have?
Contact
Tegucigalpa, Francisco Morazán Department, Honduras
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer support and service, resolving issues effectively and ensuring customer satisfaction.
Technical SupportIntermediate
Assisted clients with technical issues related to garage door openers, MYQ app, and other digital tools.
CRM and ERP SystemsAdvanced
Managed customer data and communications using Salesforce, Zoho CRM, and other systems.
Data Management & Microsoft OfficeExpert
Utilized Excel, Google Sheets, and Power BI for advanced data analysis, spreadsheets, and reporting.
Appointment Scheduling & Follow-upsIntermediate
Organized and followed up on appointments in healthcare and customer service settings.
Education
MBA
Ceutec University
Completed Act
Summary
Experienced in customer service, healthcare advocacy, and technical support across multiple industries with a focus on client satisfaction and process improvement.
Key Achievements
- Served as Healthcare Advocate at Humana Inc, engaging with patient support and care coordination.
- Gained experience as Titles Agent Representative and Logistics Representative at VROOM, handling titles and logistics coordination.
- Supported technical operations as a Support Specialist at Chamberlain Group, troubleshooting garage door openers and app integration.
Experience
Healthcare Advocate
HUMANA INC
JULY 2024 - MAY 2025
Titles Agent Representative and Logistics representative
VROOM
Feb 2022 - Aug 2022
Technical Support Specialist
Chamberlain Group INC
Sept 2022 - Aug 2024
Skills
Customer ServiceTechnical SupportCRM and ERP SystemsData Management & Microsoft OfficeAppointment Scheduling & Follow-ups
Published on CazVid - May 17, 2026