David es un experto en atención al cliente con habilidades en gestión de llamadas, administración y uso de tecnologías de contact center, buscando aportar a organizaciones que valoren la calidad en servicio.
Habilidad para resolver consultas y brindar un servicio de calidad en ambientes dinámicos y exigentes.
Experiencia en manejo de sistemas de centro de llamadas y comunicación efectiva con los clientes.
Capacidad para gestionar reservas, registros y procesos administrativos en entornos hoteleros y de salud.
Dominio de herramientas como Microsoft Word, Excel, PowerPoint y plataformas de contact center.
Bayview Hotel
Served as the first point of contact for guests, handling in-person and phone interactions professionally. Managed front desk operations, including reservations, check-ins, and guest inquiries. Performed administrative and accounting tasks such as processing payments, handling invoices, and maintaining daily financial records. Coordinated with housekeeping and maintenance teams to ensure excellent guest experience. Provided recommendations on local attractions, transportation, and services
United Healthcare
Handled high-volume inbound calls, assisting members with account and benefits inquiries. Updated and maintained accurate member information in internal systems. Processed payments and assisted with billing-related concerns. Scheduled medical appointments with healthcare providers. Delivered excellent customer service while meeting performance and quality targets. Resolved complex issues efficiently, ensuring high customer satisfaction
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