Con experiencia en ventas premium, logística y soporte técnico, David ha demostrado su capacidad para ofrecer soluciones personalizadas, liderar equipos y brindar atención bilingüe en entornos multiculturales. Su trayectoria incluye roles en cruceros, logística, telecomunicaciones y banca.
Habilidad para entender necesidades del cliente y ofrecer soluciones personalizadas que generan fidelidad y ventas recurrentes.
Capacidad para comunicar efectivamente en inglés y español en entornos diversos, facilitando negociaciones y soporte técnico.
Experiencia en diseñar soluciones logísticas adaptadas a las necesidades de los clientes, optimizando tiempos y costos.
Capacidad para liderar equipos y gestionar campañas de ventas, impulsando resultados en mercados internacionales.
ROYAL CARIBBEAN INTERNATIONAL
Specialized in the sale of premium and high-end jewelry, watches and liquors, providing personalized recommendations tailored to client preferences on board cruise ships.. Actively engaged with guests to identify additional needs, recommending complementary products and providing tailored solutions.. Utilized customer service and upselling techniques to increase average transaction value, contributing to achieving and exceeding sales targets.. Managed inventory, warehouse and merchandise displays, ensuring the store’s visual appeal aligned with brand standards and promotional strategies.. Promoted product demonstrations and presentations to educate clients about premium product features and benefits, enhancing purchase confidence.. Collaborated with team members to optimize sales strategies and maintain seamless daily operations, contributing to the store’s overall success.. Leveraged sales data to drive restocking decisions and create effective promotions that enhanced store profitability.
SEL Supply-Chain Solutions
Collaborated with clients to understand their unique freight management requirements and designed customized solutions to meet their needs.. Fostered effective communication through proficient interpretation and translation services between English and Spanish as needed.. Managed shipments, negotiated rates with carriers, and coordinated the transportation of goods across the supply chain.. Developed and maintained relationships with clients, carriers, and stakeholders to build a strong network of partners.. Identified opportunities for upselling and cross-selling services to achieve revenue targets.
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Experiencia en atención y asesoramiento financiero, fortaleciendo relaciones y resolviendo consultas con precisión.
Asurion
Delivered bilingual technical support while actively promoting and cross-selling electronic equipment insurance with fixed monthly premiums and commission-based sales.. Provided detailed explanations of technical concepts related to clients' mobile devices, insurance coverage, and warranties, addressing inquiries with clarity and precision.. Successfully balanced sales initiatives with high-quality technical support to ensure client satisfaction and achieve sales targets.. Enhanced transactional and technical interactions by applying strong problem-solving skills and maintaining effective communication.. Contributed to both revenue growth and improved client retention by excelling in dual responsibilities.
XYZies
Handled inbound and outbound sales activities for Spectrum telecommunications services.. Promoted to TSTL supervisor, leading lead-generation and management for cold sales to stores in the United States.. Cross-sold Spectrum services, ensuring fixed monthly quotas and commissions per sale.. Utilized various SaaS and PaaS tools, including CRM systems, to facilitate the sales process.. Applied English-Spanish interpretation and translation skills to support international clients and internal teams.
BARBARA 60’S
Delivered outstanding customer service and promoted premium beverage sales to boost revenue.. Prepared a wide range of international drinks and maintained a clean, organized bar area.. Adapted to diverse customer demands, ensuring high levels of satisfaction and loyalty.. Collaborated effectively with the bar manager and colleagues in high-pressure situations.
Grupo Alianza
Spearheaded lead-generation efforts for a trilingual medical campaign targeting clients in Europe.. Utilized English, French, and Spanish skills to engage and retain clients across markets.. Applied CRM systems for database management and streamlined sales operations.
Scotiabank
Provided bilingual customer service for Scotiabank Canada in the financial sector.. Assisted clients with inquiries about savings accounts, loans, and account statements.
