Bilingual support specialist with over five years in customer service, social media, and content creation, fluent in English and Spanish, dedicated to delivering high-quality client support and digital media management.
Managed social media accounts and content strategy for platforms such as TikTok, Instagram, and OnlyFans to drive engagement and growth.
Handled customer inquiries and support for various clients, including telecom, transportation, and medical services, ensuring high satisfaction.
Planned, produced, and scheduled photo and video content tailored for individual models and brands.
Provided technical assistance for internet, phone services, and device troubleshooting in telecom support roles.
Freelance
Managed online presence and growth strategy for multiple adult content creators on platforms including OnlyFans, Instagram and TikTok, Planned and produced photo and video content tailored to each model, Scheduled and uploaded content, Managed audience interactions, Implemented organic follower...
TaskUs (Muvr, Ca - Moving Services App)
Supported a Los Angeles-based moving startup by handling customer inquiries and internal logistics, Assisted both customer and movers with service request, scheduling and problem-solving, Helped develop training resources and documentation for onboarding new service agents
Blackstone Medical Services
Provided support to patients undergoing home sleep apnea testing (HSAT) for a leading US based medical diagnostics company, Assisted patients with insurance claims, billing inquiries, and copays concerns, Reviewed test recordings and provided personalized guidance to ensure successful test...
247.ai (Credit One Bank)
Profesional de diseño de vestuario
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Emergia (Suddenlink USA)
Provided tech support for home internet and phone services, Assisted with internet outages, installation problems, and equipment troubleshooting, Guided customers through connections issues and service configuration
Konecta (Verizon and AT&T)
Provided bilingual customer support for two major US telecom providers, Assisted clients with mobile and home service plans, device upgrades and other inquiries, Delivered technical support for network issues and device troubleshooting, Guided customer through plan changes and service enhancements
