Demonstrated experience with MAC.
Demonstrated experience with PC.
Demonstrated experience with Microsoft Office.
Demonstrated experience with Adobe Acrobat.
Demonstrated experience with SharePoint.
Concentrix
Managed teams between 8 to 18 agents on a 6-hour shift, Handled attendance sheets, payroll reports, performance bonus reports and analysis, Audited and monitored interactions, Shared feedback at team meetings and one on one’s weekly with all team members, Processed formal warnings and terminations if necessary.
Concentrix
Assisted several team leaders on the floor, Monitored and called out any irregularity on the agent’s schedule adherence, Monitored average handle time on interactions.
Concentrix
Assisted U.S. citizens to manage their Apple Card accounts, Made payments, reviewed transactions, Provided technical support for Apple devices.
Concentrix
Assisted customers worldwide to manage their tourist travel cards, Communicated with various attractions to provide the best service possible.
Sykes Costa Rica
Assisted United States citizens to manage their credit card accounts, Made payments, reviewed transactions, Provided technical support for online banking.
Jaime Rouillon Arquitectura
Carried out on-site inspections with North American clients, Interpreted information between clients and superiors, engineers, and construction crew members, Translated reports including all project’s construction information.
Euromobilia S.A.
Organized and inspected the installation of furniture at construction projects, Managed several crew installation teams on different locations and projects.
Sykes Costa Rica
Assisted United States citizens to manage their telecommunications accounts, Made payments, reviewed bills, Provided troubleshooting for devices.
Quirós Rossi y Asociados
Carried out on-site inspections with North American clients, Interpreted information between clients and superiors, engineers, and construction crew members, Translated reports including all project’s construction information.
Grupo Villarco
Led a group of 3 members on how to analyze architectural and structural details, Approved their work.
Nuba Arquitectura
Responsible for the design, remodeling, and directing construction crew members of housing projects, Translated reports with all architectural information for owner’s analysis.
Freelance
Provided on-site interpreting services for English speaking missionary groups and their target audience.
Bachelor’s
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