David - Cloud Solutions Architect with 10+ years in IT Infrastructure

Develops and manages cloud infrastructure solutions, focusing on scalability and security.

Designs robust IT systems and architectures tailored to client needs.

Coordinates cross-functional teams to deliver technology projects on time.

Prepares detailed documentation for system architecture and cloud solutions.

Handling the Billing of products and services for the business, Handling the employees Payroll, Creation of Quotes for different clients and potential ones, Follow up with active documentation in order to complete verification, validation, and completion for the provided services., Follow up with business guidelines according to the national regulations.

Resolving complaints and deescalating potential issues with clients., Tracking Packages in order to complete the entirety of the transaction., Creation of new order as requested by the client.

Resolve customer complaints, doubts, and provide efficient information to the customer in order to deescalate issues with our customers, all this by using the provided guidelines, and software to minimize any kind of altercation., Proper technical knowledge of the tools provided by the business to complete process in a quick and effective way, making the customer leave the interaction with a clear idea of what’s going on with his/her transaction., Handle back office without any complications to give flow to the tickets in our ZD platform.