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Customer Care NAM
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Competencies
Develops and manages cloud infrastructure solutions, focusing on scalability and security.
Designs robust IT systems and architectures tailored to client needs.
Coordinates cross-functional teams to deliver technology projects on time.
Prepares detailed documentation for system architecture and cloud solutions.
Supports and optimizes enterprise IT infrastructure and network systems.
Summary
Experienced IT professional specializing in cloud architecture with a decade of experience in system migration, design, and implementation.
Key Achievements
- Led the migration of legacy systems to cloud platforms, improving scalability and performance.
- Designed and implemented scalable cloud architecture for enterprise clients.
- Certified in AWS and Microsoft Azure, with hands-on experience in multi-cloud environments.
Experience
Handling the Billing of products and services for the business, Handling the employees Payroll, Creation of Quotes for different clients and potential ones, Follow up with active documentation in order to complete verification, validation, and completion for the provided services., Follow up with business guidelines according to the national regulations.
Customer Care NAM
Resolving complaints and deescalating potential issues with clients., Tracking Packages in order to complete the entirety of the transaction., Creation of new order as requested by the client.
Customer Care NAM
Resolve customer complaints, doubts, and provide efficient information to the customer in order to deescalate issues with our customers, all this by using the provided guidelines, and software to minimize any kind of altercation., Proper technical knowledge of the tools provided by the business to complete process in a quick and effective way, making the customer leave the interaction with a clear idea of what’s going on with his/her transaction., Handle back office without any complications to give flow to the tickets in our ZD platform.