Experienced project manager specializing in construction projects with a proven record of successful project delivery.
Oversaw project lifecycles, coordinating teams and resources to meet project goals.
Prepared and monitored project budgets to ensure financial targets were met.
Implemented safety protocols and monitored compliance to promote safe work environments.
Led multidisciplinary teams, fostering collaboration and communication among stakeholders.
ROGERS
Guided customers on sim card plans, features, and promotions, ensuring high satisfaction., Utilized advanced telecom software for precise service request processing and meticulous record-keeping., Exceeded sales targets through in-depth technology understanding and effective face-to-face interactions., Maintained updated product knowledge, staying abreast of the latest tech trends., Proficiently handled point-of-sale transactions, ensuring efficient activations, and addressing customer inquires., Actively participated in ongoing training, demonstrating commitment to continuous professional development.
CIBC
Spearheaded customer engagement at a leading digital store, providing expert advice on a vast array of technological devices, including smartphones, laptops and smart home products., Conducted hands-on product demonstrations and troubleshooting sessions, enhancing customer understanding and satisfaction., Collaborated with the sales team to exceed revenue targets, contributing to a 20% increase in overall sales within the department., Participated in ongoing training programs to stay updated on emerging technologies, ensuring the ability to provide customers with cutting-edge solutions.
CANADA COMPUTERS
Provided exceptional customer service, resolving inquiries promptly with a focus on customer satisfaction., Utilized active listening skills to understand and address customer needs effectively., Managed customer interactions using CRM software, ensuring accurate record and efficient issue resolution., Achieved and exceeded performance metrics, consistently meeting response time and satisfaction goals., Collaborated with cross-functional teams to escalate and resolve complex customer issues.
Master of Management in Business Administration
Bachelors Degree
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Created and maintained project schedules ensuring deadlines were met.
TD
Collaborated with cross-functional teams to support client engagement and deal execution., Contributed to the preparation of financial models, investment memos, and presentations., Stayed up-to-date with industry news, regulatory changes, and macroeconomic trends., Engaged in ad-hoc projects and tasks as required by the team.
