Dedicated customer service expert skilled in account assistance, fraud detection, and data privacy, with proven ability to handle high-volume inquiries and ensure compliance. Experienced in digitizing records and supporting financial transaction security measures.
Provided comprehensive support for account and billing inquiries, demonstrating strong communication and problem-solving skills.
Resolved complex customer issues across roles, ensuring service quality and compliance standards.
Ensured adherence to privacy policies and financial regulations during customer interactions and transaction monitoring.
Conducted transaction analysis and surveillance to detect and prevent suspicious activities, maintaining customer security.
Sitel Group – Capital One
Assisted clients with account inquiries, billing, and financial services., Ensured compliance with company and data privacy policies., Developed strong communication and problem-solving skills., Handled high-volume customer calls, resolving complex inquiries., Provided support for credit card...
EDT
Digitized and organized records with attention to accuracy and detail., Supported the team with document processing and quality control.
Remitly
Protects customers by monitoring transactions and detecting suspicious activity., Ensures compliance with anti-fraud and financial regulations., Provides solutions to maintain customer trust and security.
Bachelor
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Supported document processing tasks with accuracy and attention to detail, improving data management workflows.
