David - Welcome to CazVid!

Demonstrated experience with Microsoft Office Suite.

Demonstrated experience with CRM Tools: Salesforce, Slack.

Demonstrated experience with IT & Computing.

Demonstrated experience with Team & Project Management.

Managed training and quality assurance for a campaign supporting orthopedic clinics in Miami, FL., Oversaw agent development, internal processes, and service quality., Directed training lifecycle from onboarding to operational integration., Supervised call quality and ensured compliance with service standards., Handled payroll, HR coordination, and scheduling., Collaborated with recruitment for hiring and onboarding., Improved internal workflows and cross-departmental communication.

Led training for one of Teleperformance’s largest telecom accounts, AT&T., Focused on preparing agents for high-volume customer service roles., Delivered onboarding and technical training for new hires., Developed action plans to enhance performance and customer satisfaction., Provided coaching during nesting and post-training phases., Coordinated with operations and quality teams to align training content., Facilitated soft skills workshops and bilingual support sessions., Managed reporting, attendance, and HR documentation.

Supported marketing strategy and media operations for the Blue application, focusing on user engagement and content monetization., Created and managed digital content across platforms., Analyzed user behavior to optimize campaigns., Proposed creative sales strategies and process improvements., Coordinated with developers and designers to enhance workflows., Provided administrative support and client communication.