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David
Call Center Professional with 25+ years of diverse experience
Video resume
Call Center Agent / Home Office
I'm 44 years old, I was born and raised in Tijuana, México, I've been married to the nlove of my life for 24 years and I am the proud father of 3 beautiful kids, 2 boys and a girl, my oldest is 22 my 2nd is 20 and my youngest, my Princess is 12. nI have Call Center experience since 1998 and I've done Home Office for about 5 years. I've worked in Cx Srv, Tech Support, Pricing and Availability, Sales, Collections, etc.nI've been an Agent, Supervisor, Sr. Supervisor, Coll Mgr and HR Mgr.
Contact
Tijuana, Baja California, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided support and assistance to customers across multiple channels in call center settings.
Team LeadershipAdvanced
Supervised and managed teams of agents and supervisors, ensuring operational efficiency.
Technical SupportIntermediate
Delivered troubleshooting assistance and technical guidance to customers remotely.
Sales & CollectionsIntermediate
Handled sales inquiries and debt collections, contributing to revenue and recovery targets.
Human Resources ManagementIntermediate
Managed HR functions, including recruitment, onboarding, and employee relations.
Summary
Experienced call center professional with over 25 years of multifaceted roles, including supervisory and managerial positions, with a focus on customer service, technical support, and team leadership.
Key Achievements
- Progressed through multiple roles from Agent to HR Manager, demonstrating role expansion and leadership development.
- Accumulated extensive experience in various domains including Customer Service, Technical Support, Sales, and Collections.
- Adapted to home office environment successfully for 5 years, maintaining consistent performance.
Skills
Customer ServiceTeam LeadershipTechnical SupportSales & CollectionsHuman Resources Management
Published on CazVid - Jul 3, 2025