David - Sales Travel Operations Manager

Led regional operations across Central America, Mexico and the Caribbean, ensuring consistent service delivery, operational standards, safety and traveler satisfaction.. Coordinated multidisciplinary teams, Tour Leaders, suppliers and regional/global stakeholders across multiple markets.. Managed operational escalations, incident response and service recovery, ensuring timely resolution of complex guest and operational issues.. Supported regional performance initiatives, process improvements and operational planning across multiple destinations.

Led the full hotel operation, overseeing guest experience, team leadership, financial performance and daily operational execution.. Managed operational planning, budgeting, forecasting and cost control in coordination with ownership.. Led initiatives to improve service standards, operational efficiency and overall guest experience.. Developed and coached multidisciplinary teams, establishing clear performance expectations and accountability.. Implemented operational controls that improved food cost and reduced waste and purchasing inefficiencies.

Led Rooms Division operations during hotel reopening, ensuring operational readiness and service standards.. Coordinated Front Office and Housekeeping teams during team reactivation and reopening preparations.. Established operational procedures and workflows to support a smooth return to service.

Led pre-opening operations for up to 30 hotel openings across Latin America, coordinating Operations, HR, Finance, F&B and Development teams.. Established operational standards, recruitment plans, training requirements and opening procedures to support rapid brand expansion.. Supported operational stabilization and performance improvement across 80+ properties in 13 countries.. Led operational setup, recruitment and SOP implementation for new market entries and worked with local management teams to improve performance and guest experience.