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David
Customer Service & Operations Expert with 10+ years in bilingual roles
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Competencies
Handled diverse customer inquiries and escalations in bilingual settings across multiple industries.
Supervised operations teams, managed schedules, and coordinated cross-functional tasks effectively.
Generated leads, cold called clients, and supported sales processes for various campaigns.
Managed workflows, assigned tasks, and maintained contact with main offices for campaign success.
Proficient in Microsoft Office suite and actively pursuing technological advancements.
Education
Languages
Summary
Experienced bilingual professional with a strong background in customer service, operations, team leadership, and sales across the USA and UK markets.
Key Achievements
- Developed a Quality Control System at CALLZILLA, ensuring compliance and efficiency within 2 months.
- Led the Bilingual Customer Service team at CALLZILLA, managing daily customer interactions and escalations.
- Managed UK client campaigns and built databases for new business outreach at Bheim SAS.
Experience
Customer Service bilingual agent
Intake of daily calls from customers looking to set up service for their vehicles or report or damages or lost from their properties., Assigning shops through conference calls with shops and insureds escalating via email to Team Lead the cases with relevance.
Head of QC Dept. Bilingual
Responsible for developing a Quality Control System that was efficient and capable of catching up with daily sales department production., Responsible for bringing the Dept. up to date in less than 2 months., Assuring that sales were made properly and that all sensitive information was stored accordingly., Worked as a bilingual telemarketer cold calling and generating leads for the Sales Dept.
Bilingual Supervisor of Operations
Calling UK clients regarding PPI process., Account Manager for Lets BPO campaign building a database for new businesses calls contacts with potential clients in UK and the USA., Responsible for receiving work orders from Our UK Main Office and distribute it among the available employees., Followed up on daily tasks and maintained constant contact with the Main Office attending all needs regarding campaign operations.
Outbound calls representative
Making outbound calls to senior citizens in the U.S.A offering them medical equipment covered by their own health insurance.
Document Processor
Gathering documentation from Students and teachers in the U.S.A who were going through Student Loan Forgiveness, Federal programs created by the United States Government.
Jr Financial Advisor
Working with a bank of the bank's company located in Tampa Florida, offering lower monthly rates and payments to clients in Florida, doing follow up until closing with the banks.
Bilingual customer service representative
Providing technical assistance to clients having difficulties via chat or telephone call working with different service providers.
Manager
Elaboration and planning of work and schedules of employees, payroll, control of entrances and exits of travelers, processes of payment in cash and electronic means, supervision and accommodation of rooms, control of own elements of the Hostel.