Professional with over 5 years of experience in logistics, freight forwarding, and customer service. Skilled in pricing strategies, account development, and operational coordination to deliver tailored transport solutions and maintain high customer satisfaction.
Provided support and resolutions to clients across multiple roles, focusing on satisfaction and loyalty.
Managed cargo quotations, route advising, and transportation solutions for clients in freight forwarding companies.
Designed pricing models, negotiated rates, and closed deals with clients across logistics services.
Developed and maintained key client portfolios, ensuring high customer satisfaction and sales growth.
Calop freight
In charge of making and sending quotations according to the customer's requirements (LTL and FTL), Follow up on sent quotations to verify the competitiveness of these quotations., Handle calls to resolve doubts about the sent quotations., Advise clients on the best carrier for each route...
Usa truck brokers
Employ research and data collection skills to prepare pricing models, proposals, and presentations., Quote FTL- FCL- Intermodal Track and Trace., Dispatch Sales., Customer Service., Negotiate rates based on market conditions.
Usa truck brokers
Develop and manage a portfolio of key accounts., Achieve monthly sales targets by identifying and developing new customers., Ensure high levels of customer satisfaction and explore potential for additional sales and cross-selling within existing customers to maximize wallet share., Coordinate...
Logistic freight solutions
Bachelor's Degree
High School Diploma
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Analyzed market trends, managed requests, and coordinated supplier negotiations to optimize logistics operations.
Acquire new clients and reactivate existing clients., Follow up and build customer loyalty to ensure their satisfaction., Advise on operational processes and cargo movement (Dispatch and Customer Support)., Responsible for quotations regarding FTL-FCL and LTL cargo movement., Assist clients with...
Logistic freight solutions
Responsible for creating and sending quotations according to the client's requirements (LTL- FTL-FCL)., Manage customer service requests and complaints (internal and external)., Advise on cargo insurance., Contact and negotiate with suppliers to manage special rates according to the...
Propiedad Horizontal Sergio Henao Agudelo (individual)
Collect and manage overdue administration fees and negotiate with owners with pending payments., Visit properties to identify maintenance needs and required renovations., Select suppliers for maintenance and renovation services., Control and monitor the service provided by suppliers., Distribute...