Experienced in customer interactions, administrative support, and financial transactions within service industries, with a strong ability to manage multiple tasks efficiently.
Provided solutions and support to customers for service modifications and billing inquiries.
Performed data entry, report generation, and expense management tasks to support operational efficiency.
Handled cash register movements, payments, and monitored financial transactions daily.
Audited guest stays, prepared reports, and validated payments in a hospitality setting.
EXETER FINANCE and OPORTUN CREDIT CARDS
Taking payments by phone, Calling delinquent customers, Offering payment options or financing available according to the time of default.
SOLAR HOTELES & RESORTS
Work as a team with the reception staff until 02:00 a.m., Audit the registration of incoming and outgoing guests daily at the assigned hotel, Send migration reports, Make the sales report of the day in restaurants, nightclub, gym, tour agency, mini bar in the rooms, Validate daily that the guests who end their stay have paid all their consumptions.
PANADERIA, RESTAURANTE BREAD FRUIT
Generating daily cash register movements, Elaboration of expenses, Cost control, Production and daily deliveries to companies with commercial agreements.
MOVISTAR COLOMBIA
Providing solutions to the various customer requirements for home services and cell phone services, Reception of requests such as modifications to their contracted services, Explanation of billed items, Replacement or renewal of equipment, Plan changes, Reception and registration of PQR's from customers.
TITLE PROFESSIONAL AT INTERNATIONAL BUSINESS ADMINISTRATION
Workshop Seminar
Fundamentals for Participation in International Markets
ACADEMIC BACHELOR
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Effectively communicated with clients and team members to resolve issues and coordinate tasks.
