Dedicated professional with 7 years of experience in virtual assistance, customer service, lead generation, and training facilitation, skilled in managing client relationships and supporting operational tasks.
Experience in lead generation and qualification through online sources and cold calling across multiple markets.
Handled customer inquiries, managed transactions, and ensured customer satisfaction for top-tier campaigns.
Developed training materials and facilitated virtual training sessions for new employees and team members.
Coordinated appointments, managed databases, and supported operational tasks across departments.
ISA, Listing Profit L.L.C
Generated and qualified leads from online sources and cold calling for key markets including Tampa, D.C., and Georgia., Nurtured leads through consistent follow-ups to guide potential clients through the sales process., Coordinated appointments between clients and agents, ensuring a smooth...
CX INTOUCH
Facilitated virtual training sessions for groups of 10 to 25 new employees for the Airbnb campaign, creating a dynamic learning environment., Coordinated various administrative tasks across multiple departments as part of the operations leadership team., Developed training materials for team...
CX INTOUCH
Provided high-quality customer service for top-tier client campaigns, including The Children's Place, Walmart, and Airbnb., Managed sales transactions, returns, and inquiries about products and promotions., Handled customer concerns effectively to ensure satisfaction and retention.
TELEPERFORMANCE S.A.S
Professional in Business Administration
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Managed customer relationship management systems and maintained accurate client interaction records.
Managed customer calls and answered inquiries about services, promotions, and billing for the Uber campaign., Worked to address all customer concerns in a timely and effective manner.
