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Darlan
Administrative Executive Assistant with 7 years in VPO and virtual assistance
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Competencies
Experience in lead generation and qualification through online sources and cold calling across multiple markets.
Handled customer inquiries, managed transactions, and ensured customer satisfaction for top-tier campaigns.
Developed training materials and facilitated virtual training sessions for new employees and team members.
Coordinated appointments, managed databases, and supported operational tasks across departments.
Managed customer relationship management systems and maintained accurate client interaction records.
Education
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Summary
Dedicated professional with 7 years of experience in virtual assistance, customer service, lead generation, and training facilitation, skilled in managing client relationships and supporting operational tasks.
Key Achievements
- Facilitated virtual onboarding and training sessions for new employees across multiple departments at CX INTOUCH.
- Generated and qualified leads for real estate key markets, managing client databases and lead follow-ups.
- Provided high-quality customer service for top-tier clients including Airbnb, Walmart, and Uber campaigns.
Experience
Lead Generation Specialist
Generated and qualified leads from online sources and cold calling for key markets including Tampa, D.C., and Georgia., Nurtured leads through consistent follow-ups to guide potential clients through the sales process., Coordinated appointments between clients and agents, ensuring a smooth...
Team Coordinator / Training Facilitator
Facilitated virtual training sessions for groups of 10 to 25 new employees for the Airbnb campaign, creating a dynamic learning environment., Coordinated various administrative tasks across multiple departments as part of the operations leadership team., Developed training materials for team...
Customer Service Representative
Provided high-quality customer service for top-tier client campaigns, including The Children's Place, Walmart, and Airbnb., Managed sales transactions, returns, and inquiries about products and promotions., Handled customer concerns effectively to ensure satisfaction and retention.
Customer Service Representative
Managed customer calls and answered inquiries about services, promotions, and billing for the Uber campaign., Worked to address all customer concerns in a timely and effective manner.