Experienced professional with a strong background in customer service, technical support, and administrative tasks across technology, retail, and service industries.
Engaged in technical and general customer support across various platforms in bilingual contexts.
Utilized Excel and Word for document management, report preparation, and administrative tasks.
Managed inventory control and property supervision in the retail and construction sectors.
Provided remote technical assistance and troubleshooting for smart home, payment platforms, and gaming systems.
IMPORTACIONES GÓMEZ HERMANOS
Document archiving and management, Customer service, Inventory control, Order preparation
TELEPERFORMANCE
Technical support for Vivint Smart Home security platform, Customer service in Spanish and English, Report preparation, Troubleshooting and remote assistance for the platform
LEONARDO SANTA OVIEDO
Property supervision, Inventory management and monitoring (construction materials), Petty cash handling, Order reception, Payroll payment to employees (check)
FOUNDEVER
Technical support for Venmo digital payment platform, Remote assistance for payment processing, Customer service, Resolution of platform-related queries, Translation services for Hispanic customers
TECHNICIAN IN ACCOUNTING FOR COMMERCIAL AND FINANCIAL OPERATIONS
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Delivered customer service and translation services in both Spanish and English.
APPEN
Online web evaluation according to detailed criteria using a specialized annotation tool, Fact-check fake news for platforms such as Facebook or Instagram
5CA
Customer support, Technical assistance for gaming platforms, Account management and gameplay-related queries, Minor sales initiatives by offering players upgrades to enhanced game editions and premium features
