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Dara
Virtual Assistant with 15+ years in customer service and support
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Competencies
Provided high-quality support and retention services, consistently meeting or exceeding customer expectations.
Supported clients remotely with administrative tasks, ensuring efficient and effective task management.
Provided technical assistance to clients, troubleshooting issues and resolving inquiries.
Managed collection processes and customer retention strategies with focus on policy compliance.
Engaged in sales activities, leveraging communication skills to promote services and meet targets.
Education
Summary
Experienced Virtual Assistant with over 15 years of expertise in customer service, support, and sales, dedicated to exceeding client expectations.
Key Achievements
- Accumulated over 15 years of experience in customer service, virtual assistance, tech support, collection, retention, and sales.
- Demonstrated ability to exceed customer expectations while adhering to company policies and procedures.
- Served as a reliable team player with effective communication skills in various support roles.
Experience
Customer Service Agent, TSR, Collection, Retention
Answer Outboud, Inbound high volume of calls., Responsible for resolving customer problems either verbally or by email.
Bilingual Office Worker and Document Writing
In charge of the Yatch Club client portfolio.
Home Appliance Agent
Extended lease wear and tear, Lifetime powertrain, GAP protection, Paintless dent repair, Dent and ding protection
Customer Service Agent/Office Worker and Bilingual Translator
Answer calls, archive sensitive customer information, send emails
Customer Service, Collection and Retention Agent
Maintaining customer accounts, Processing customer adjustments, Making product recommendations, Handling customer complaints
Provided basic care for Senior Citizens who wasn't able to perform daily activities on their own, terminal patients., Calls Pharmacy making sure their medication was refill and ready for pickup, Outbound and Inbound calls, Email & Chat
Customer Service, Collections and Insurance Agent
Answering patient calls, Addressing patient questions, Providing information about the facility's services, Making outbound calls, such as appointment reminders
Customer Service Agent & Virtual Assistant
Support and Collection, Outbound and Inbound calls, Assist Customer with questions about their Insurance Policy, Email & Chat, HIPPA Trained, Humana, Medicare & Medicaid