Danny - Customer Support Specialist with 5+ years in entertainment and tech sectors

Managua, Managua Department, Nicaraguaen

Provided technical support for Xbox consoles, games, and accessories at Concentrix Nicaragua.

Handled subscription, billing, and technical issues for Disney+ platform, improving customer satisfaction at Webhelp Nicaragua.

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Resumen

Experienced in technical support, customer service, and platform troubleshooting with a focus on entertainment and transportation services.

Logros Clave

Reviewed and approved driver documents and managed safety issues during rides for Lyft users at Ibex Global.

Habilidades

Customer ServiceAdvanced

Expertise in resolving customer inquiries, complaints, and technical issues across multiple platforms.

Technical Support & TroubleshootingIntermediate

Skilled in diagnosing and resolving hardware, software, and platform-related technical problems.

Communication SkillsAdvanced

Proficient in verbal and written communication in English and Spanish, facilitating clear customer interactions.

Documentation & ComplianceIntermediate

Experienced in reviewing and verifying documents and ensuring adherence to policies and safety standards.

Experiencia

Technical Support Agent (Xbox)

Concentrix Nicaragua

07/15/2024 - 10/22/2024

Assisted customers with subscription and billing issues., Reviewed and troubleshot technical issues with games and Xbox consoles., Provided support with the track of repair orders for consoles, controllers and other accessories.

Customer Service Agent (Disney+ Streaming Services)

Webhelp Nicaragua

24/07/2023 - 30/05/2024

Provided technical support and resolved issues related to Disney+ subscriptions., Assisted customers who were experiencing technical issues with the platform., Handled customer inquiries and complaints about the services., Assisted customers with billing issues with Disney+, Hulu and ESPN+ subscriptions., Promoted plans and ensured customers were informed of any additional services provided by Disney+.

Customer Service Agent (Lyft)

Ibex Global

09/02/2022 - 12/07/2023

Reviewed and approved drivers´ documents such as: driver’s licenses, insurance, DMV and background checks., Received reports about safety issues that happened during rides, ensuring the resolution is provided in a fair manner and according to the guidelines and policies., Addressed customer inquiries and received feedback on how to improve the service., Received information from police departments where information was requested due to a situation during a ride.