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Technical Support Trainer with 5+ years in trucking industry
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Competencies
Provided technical assistance and troubleshooting for fleet management systems and telematics solutions.
Designed and facilitated onboarding programs and coaching sessions to enhance team performance.
Developed detailed procedural guides and knowledge base materials to streamline technical resolutions.
Handled client inquiries with empathy and ensured clear communication in support scenarios.
Worked effectively with operations, engineering, and quality teams to improve support workflows.
Education
Languages
Summary
Experienced in developing training programs, technical support, and process improvement within the trucking industry, focusing on telematics and fleet management solutions.
Key Achievements
- Designed onboarding and development programs for new hires and TSRs in telematics and ELD solutions
- Collaborated cross-functionally to identify performance gaps and implement targeted learning sessions
- Created comprehensive knowledge base materials and procedural guides to optimize technical support processes
Experience
Technical Support Trainer
Designed and facilitated onboarding and continuous development programs for new hires and TSRs in the trucking industry, focusing on telematics and ELD solutions., Collaborated with operations and quality departments to identify performance gaps and implemented focused learning sessions that...
Technical Support Representative
Provided advanced technical support for fleet management systems, GPS tracking, and ELD compliance solutions for clients in the trucking industry., Diagnosed and resolved hardware, software, and connectivity issues while ensuring clear communication with drivers, dispatchers, and fleet managers.,...
Customer Service Representative | Mentor
Managed customer inquiries related to orders, returns, and account issues with empathy and precision., Supported new agents through shadowing sessions, quality feedback, and personalized coaching.