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Daniela
Customer Service & Sales Specialist with 3+ years in retail and call centers
Contact
Competencies
Provided professional service and managed client interactions in retail and call center settings.
Handled outgoing and incoming calls for appointment scheduling and B2B customer engagement.
Processed payments efficiently and ensured accuracy in daily sales operations.
Utilized Microsoft Word, presentation design, and general computer knowledge to support daily tasks.
Education
Languages
Summary
Dedicated customer service and sales professional experienced in retail and international call centers. Skilled in B2B communication, payment handling, and appointment coordination, committed to delivering reliable and meticulous service.
Key Achievements
- Managed customer transactions reliably and meticulously at Coop Switzerland.
- Coordinated international medical appointments and scheduled B2B calls at CCD.
- Developed expertise in multi-channel communication and cash management.
Experience
RETAIL / SALES
Professional customer service and smooth management of cash and card payments, Reliable and meticulous working methods in daily sales
CALL CENTER AGENT
Making outgoing and incoming B2B calls to schedule appointments, Coordinating medical appointments in an international and remote environment