This is my profileContact via CazVidMaria
Virtual Assistant with 5+ years of customer support and team supervision
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Competencies
Provided administrative and scheduling support, managing calendars and client communications.
Delivered technical support and client assistance across multiple service platforms.
Led a team of 16, overseeing coaching, performance review, and KPI report generation.
Effectively communicated with clients and team members via email, phone, and meetings.
Basic proficiency in video editing to support content creation and multimedia tasks.
Education
Summary
Experienced in customer support, appointment scheduling, and team supervision with a focus on efficient communication and problem-solving. Proven ability to manage multiple tasks and lead teams effectively.
Key Achievements
- Managed appointment scheduling and client inquiries efficiently at Webspark Media.
- Supervised a team of 16 at Accedo Colombia S.A.S, providing coaching and conducting performance evaluations.
- Handled inbound calls for AT&T, troubleshooting issues and supporting payment processing tasks.
Experience
Virtual Assistant
Worked on appointment scheduling for a medical center., Addressed client inquiries via email and telephone., Managed calendars and efficiently coordinated meetings.
Customer Service and Technical Support Agent
Provided assistance to Spark delivery drivers from Walmart via phone support.
Customer Service and Technical Support Agent
Managed inbound calls for AT&T, offering support for cellphone services, troubleshooting, payment processing, and additional inquiries.
Supervisor
Supervised a team of 16 individuals, providing coaching, guidance, and performance evaluation., Generated KPI reports and conducted regular one-on-one meetings with the direct superiors.