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Hospitality and Customer Service Professional with experience in hotel operations and food & beverage management
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Competencies
Skilled in managing guest interactions and ensuring memorable experiences in hospitality settings.
Proficient in handling administrative tasks using Office, CANVA, ASISTE, and OPERA software to improve operational efficiency.
Solid understanding of hotel management processes, including front desk and guest services.
Effective communicator with experience in client engagement and team collaboration.
Education
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Summary
Dedicated hospitality graduate with hands-on experience in hotel housekeeping, food & beverage support, and member services. Adept at customer engagement, administrative support, and operational processes, with advanced skills in communication and hospitality management.
Key Achievements
- Gained hands-on experience in hotel housekeeping at Holiday Inn Airport, ensuring high standards of cleanliness and guest satisfaction.
- Supported food and beverage operations at Arrayanes Country Club, streamlining administrative processes and enhancing customer service.
- Served as a member of the member services team, improving client engagement and retention through attentive support.
- Completed a Master's in Executive Hotel Management, strengthening strategic leadership and operational skills in hospitality.