Daniela Sulca - Hospitality and C... | Video Resume - CazVid

Daniela - Hospitality and Customer Service Professional with experience in hotel operations and food & beverage management

Quito, Pichincha, Ecuadoren

Gained hands-on experience in hotel housekeeping at Holiday Inn Airport, ensuring high standards of cleanliness and guest satisfaction.

Supported food and beverage operations at Arrayanes Country Club, streamlining administrative processes and enhancing customer service.

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Summary

Dedicated hospitality graduate with hands-on experience in hotel housekeeping, food & beverage support, and member services. Adept at customer engagement, administrative support, and operational processes, with advanced skills in communication and hospitality management.

Key Achievements

Served as a member of the member services team, improving client engagement and retention through attentive support.
Completed a Master's in Executive Hotel Management, strengthening strategic leadership and operational skills in hospitality.

Skills

Customer ServiceAdvanced

Skilled in managing guest interactions and ensuring memorable experiences in hospitality settings.

Administrative SupportIntermediate

Proficient in handling administrative tasks using Office, CANVA, ASISTE, and OPERA software to improve operational efficiency.

Hotel OperationsIntermediate

Solid understanding of hotel management processes, including front desk and guest services.

CommunicationAdvanced

Effective communicator with experience in client engagement and team collaboration.

Languages

Inglés

Experience

Pasante de housekeeping

HOLIDAY INN AIRPORT

Asistente administrativa de alimentos y bebidas

ARRAYANES COUNTRY CLUB

Agente de atención al socio

ARRAYANES COUNTRY CLUB

Education

UDLA

HOSPITALIDAD Y HOTELERIA

Completed 2023

OSTELEA

MÁSTER EXECUTIVE EN DIRECCIÓN HOTELERA, EMPRESAS DE RESTAURACIÓN Y FOOD AND BEVERAGE

2024

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