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BPO Agent
Contact
Competencies
Applied customer management tools to handle inquiries, update records, and support sales in call center environments.
Operated CRM systems effectively to document interactions, manage accounts, and assist in resolving customer issues.
Provided personalized advice and resolved customer issues through clear verbal communication in a call center setting.
Diagnosed technical and administrative issues promptly to ensure first-contact resolution and customer satisfaction.
Education
Languages
Summary
Experienced customer service agent with over 4 years in BPO and telecom sectors, proficient in handling customer inquiries, using CRM systems, and achieving key KPIs. Skilled in communication and problem-solving, dedicated to delivering high-quality support and contributing to team goals.
Key Achievements
- Handled diverse customer inquiries via inbound and outbound calls, maintaining high satisfaction levels.
- Utilized CRM and internal systems to accurately log customer interactions and update information.
- Consistently met KPIs like AHT, quality, and CSAT scores, contributing to team performance.
Experience
BPO Agent
Making outbound calls to offer mobile plans to Chilean customers., Handling customer service through inbound and outbound calls., Using various internal applications for customer management and sales follow-up., Recording and updating information in digital systems., Providing personalized advice...
Customer Service Agent
Handling inbound calls to resolve questions related to billing, services, promotions, plan changes, and network coverage., Diagnosing and resolving technical and administrative issues at first contact, following established protocols., Identifying opportunities to offer service upgrades or...