Experienced in marketing, customer engagement, and creative direction, with a proven track record in enhancing brand visibility and community engagement.
Expert in managing multiple projects simultaneously while ensuring quality and deadlines are met.
Strong ability to lead creative initiatives that resonate with target audiences and drive engagement.
Proficient in maintaining and enhancing customer relationships to ensure satisfaction and loyalty.
Skilled in creating and executing effective social media campaigns that engage and grow audiences.
Pumpkin Business Services
Provide direct administrative support to the business owner by managing daily communications, scheduling activities, and coordinating calendar events to optimize time management and workflow efficiency.. Maintain accurate client records within CRM systems, tracking communications and ensuring consistent follow-ups.. Coordinate meetings, draft professional correspondence, prioritize workflows, and support lead generation efforts through outbound calls and follow-up communications.. Manage inbound and outbound client communications via phone and email, ensuring timely and professional responses while supporting prospective clients through forms and onboarding processes.. Act as a liaison between clients and the business owner to improve response time and overall client experience.
NxtEdge by DiningEdge
Communicate with customers or their sales representatives via email, text message or phone to address inquiries, request missing information, and provide updates on their rebate program status.. Request and coordinate monthly reports to sales representatives via email or phone to ensure the timely processing of checks within the estimated timeframe to customers.. Create and maintain internal reports to guarantee accurate operations for the team and keep systems up to date.. Serve as a connection between different departments, facilitating communication and offering assistance to any inquiry.
DiningEdge
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Exceptional written and verbal communication skills, facilitating clear and effective interactions.
Collaborated with the company’s CEO and President to develop innovative concepts for the company.. Worked closely with the Sales and Marketing team to ensure that campaigns and all communications aligned with the company’s strategy creating and managing all designs and content for Facebook and Instagram.. Created and managed all advertising material including banners, backdrop stands, digital ads, stationery, shirts, and business cards for trade show seasons and other needs.
NxtEdge by DiningEdge
Worked in the branding of the new branch.. Collaborated closely with sales team to create, coordinate creative concepts and identity with content for social media, website, blogs, newsletters and video scripts.. Helped brainstorming sessions with team to generate new ideas for marketing.. Designed and produced advertising materials alongside the President, which included banners, digital ads for trade shows, artwork for trade show magazines, business cards, product presentation cards, textile banners and backdrops for trade shows, social media artwork for trade shows, and branded merchandise, such as t-shirts, stickers, and tote bags.
Veterinary Pet Lovers
Managed social media text, images, and video content based in owner sales goals.. Organized and participated in events to grow community engagement while boosting brand awareness and sales.. Collaborated closely with the owner to stay up to date on new products and services, assisting with product photography as needed.. Additionally, crafted interactive content to further engage the audience.. Handled pet appointments scheduling through messages and responded inquiries.
Veterinary Pet Lovers
Managed social media presence and developed medical content, including tips and posts based in meetings and/or documents provided by the doctor.. Handled patient appointment scheduling through direct messages on Instagram and Facebook, updated doctor’s assistant to ensure appointments were set.. Addressed inquiries from followers and patients via social media platforms.. Planned and scheduled posts in advance or for significant dates (such as closures or vacations), ensuring alignment with the doctor's availability and medical calendar when needed.
Riosur Nightlife Plaza
Worked with engaging text, image, and video content for all social media accounts provided by marketing team and graphic designer.. Made customers reservations through social media for all company’s businesses including nightclubs, pool clubs and bars.. Organize and manage events to boost brand awareness at Rooftop Nightclub, Vintage Karaoke and HK Nightclub.. Build relationship with customers.. Direct photography of events over weekdays or weekends.
Blackhawk Network
Engaged with customers via phone calls to address and resolve their complaints.. Ensured a thorough understanding of the product.. Maintained detailed records of customer interactions, transactions, comments, and complaints.. When needed, offered solutions, deals, and promotions over the phone.
Teleperformance
Assisted customers with various tasks, including reservations, refunds, cancellations, and changes.. Provided guidance on important company information.. Collected payment details and other confidential information.. Addressed inquiries regarding warranties and terms.. When needed, offered solutions, deals, and promotions over the phone.
