Dedicated professional with extensive background in customer service, appointment management, and real-time dispatch across healthcare, transportation, and travel sectors. Bilingual in English and Spanish, skilled in problem-solving and CRM tools to enhance client relations.
Expert in addressing customer needs, resolving issues efficiently, and maintaining high satisfaction levels.
Proficient in utilizing Salesforce CRM to track client information, follow up, and manage cases effectively.
Capable of providing seamless support in both English and Spanish to diverse client and stakeholder groups.
Skilled in prioritizing tasks and managing multiple responsibilities in dynamic environments.
Horatio–CPAP.com
Managed customer interactions through live chat, ensuring timely and effective support.. Handled and resolved customer service tickets with a high level of accuracy and efficiency.. Responded to customer inquiries and sales requests via email, maintaining a professional and solution-oriented approach.. Conducted inbound and outbound calls, including both sales and customer service interactions.
Concentrix—Healthfirst
Scheduled and managed appointments for clients renewing their health insurance.. Used Salesforce CRM daily to track client cases, update information, and ensure timely follow-ups.. Explained insurance plans in both English, helping clients understand their options.. Met daily targets while maintaining high accuracy and professionalism under pressure.. Track own metrics making use of excel Microsoft for accuracy on campaigns metrics expectations.
Dollar P. Taxi & America Taxi & Hispano Taxi Dispatch, New Experience Car service
Delivered bilingual customer service to drivers and passengers in a fast-paced B2B environment.. Dispatched vehicles, assigning rides efficiently and managing real-time trip coordination.. Administered driver payments, verifying and recording transactions to ensure eligibility for job assignments.. Handled a high volume of incoming calls and requests, prioritizing effectively to keep operations running smoothly.. Maintained accurate records and supported drivers with timely information and solutions.
Bachelor
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Effective in analyzing issues quickly and implementing solutions to ensure customer satisfaction.
IGT Solutions – United Airlines
Assisted clients in booking and modifying travel plans, often under time-sensitive conditions.. Provided bilingual support to travelers from different region in the USA.. Managed multiple customer requests at once, using booking platforms and customer service tools.. Maintained a positive attitude and solved issues efficiently to improve client satisfaction.
