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Bilingual Call Center Agent
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Competencies
Led end-to-end project lifecycles including planning, execution, and delivery across diverse technical teams.
Applied Agile practices like Scrum and Kanban to enhance team productivity and project transparency.
Managed and mentored multidisciplinary teams to achieve project goals and professional development.
Facilitated communication between technical teams and clients, ensuring project requirements and updates were clearly conveyed.
Identified potential project risks and implemented mitigation strategies to minimize impact.
Summary
Versatile project management professional specializing in IT and software development with over a decade of experience.
Key Achievements
- Led multiple cross-functional teams to deliver software projects on time and within budget.
- Implemented project management frameworks, improving delivery efficiency and stakeholder satisfaction.
- Progressed from project coordinator to senior project manager, developing expertise in planning, execution, and risk management.
Experience
Bilingual Call Center Agent
Scheduled imaging appointments (MRIs, CT scans, ultrasounds) for U.S.-based patients., Delivered bilingual customer service in English and Spanish, managing patient information through internal systems., Handled both inbound and outbound calls to schedule or reschedule appointments for patients and insurance companies., Provided pre-exam instructions to patients and sent appointment reminders via calls and text messages, including required documentation.
Private Language and Dance Tutor
Taught Spanish, English, and Latin dance to individuals through personalized in-person and online sessions.