Daniela - Customer Service & Quality Assurance Specialist with 5+ years of experience

Provided excellent customer support, assisted with product selection, and handled ordering functions.

Developed and maintained quality procedures, analyzed metrics, and liaised with departments to ensure quality standards.

Optimized customer support processes through targeted operational initiatives and continuous improvement practices.

Trained staff on operating procedures, created documentation such as checklists and job aids.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions., Optimized customer support by establishing collaborative service environments through targeted operational initiatives., Reduced process inconsistencies and effectively...

Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies., Developed and maintained quality assurance procedure documentation., Created and revised procedures, checklists and job aids to reduce errors., Analyzed quality and...