Daniel - Customer Service Specialist with diverse community management experience

Cartago, Valle del Cauca Department, Colombiaen

Gained experience as Customer Service Agent and Community Manager at MC Granite/MAZDI, handling customer interactions and community engagement.

Served as Customer Service Representative at Foundever, managing client inquiries and resolving issues efficiently.

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Resumen

Dedicated customer service representative with hands-on experience in community engagement and client support. Skilled in communication, problem-solving, and maintaining positive customer relationships.

Logros Clave

Contributed to customer satisfaction and retention through multiple roles in customer service at Taskus and other organizations.

Habilidades

Customer ServiceIntermediate

Handled customer inquiries and support at multiple organizations, improving communication and problem-solving skills.

Community ManagementBeginner

Managed online or offline community interactions, fostering engagement and resolving conflicts.

Communication SkillsIntermediate

Communicated effectively with customers and team members in various roles, ensuring clear information exchange.

Client RelationsBeginner

Maintained client interactions and supported customer retention efforts.

Idiomas

English

Experiencia

Customer Service Agent/ Community Manager

MC Granite/ MAZDI

11/20 - 08/22

Customer Service Representative

Foundever

08/22 - 03/23

Customer Service Representative

Taskus

01/24 - 07/25

Educacion

Institución educativa Gabo

Graduated

Completed 12/19

SENA

Técnico En Programación Y Desarrollo De Empresas

Completed 12/19

Camara de comercio

Certificado De Creación De Pequeña Y Mediana Empresa

Completed 12/19

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